Guest Privacy Policy

At Ustay Apartment, we are dedicated to protecting the privacy of our guests while providing exceptional hospitality services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information within the framework of the Protection of Personal Information Act (POPIA) of South Africa. By making a reservation or using our services, you consent to the practices described in this policy.

1. Collection of Personal Information:

1.1. We may collect personal information during your reservation or check-in process, which may include:

  • Full name
  • Contact details (phone number, email address, physical address)
  • Identity or passport details
  • Payment information (credit/debit card details)
  • Special requirements (dietary restrictions, medical conditions, etc.)

1.2. We may also collect personal information from third-party sources, such as online travel agencies or booking platforms, to process your reservation effectively.

2. Use of Personal Information:

2.1. We use your personal information for the following purposes:

  • Reservations and guest services
  • Communication and customer support
  • Account management and administration
  • Ensuring the safety and security of our guests and property
  • Internal record-keeping and analysis
  • Compliance with legal obligations

2.2. We may use your contact information to send occasional promotional and marketing material via email or SMS. You can opt-out of these communications at any time.

3. Disclosure of Personal Information:

3.1. We may share your personal information in the following circumstances:

  • With our employees, contractors, and service providers who require the information to perform their duties and assist with guest service-related tasks.
  • With law enforcement or regulatory authorities when required by applicable laws, court orders, or government regulations.
  • In case of an emergency or to protect the safety and security of our guests, employees, and property.

4. Security of Personal Information:

4.1. We implement reasonable security measures to protect your personal information against unauthorized access, loss, theft, or alteration. These measures include physical, technical, and administrative safeguards.

4.2. We restrict access to your personal information to authorized individuals who have a need to know for the purposes described in this policy.

4.3. While we strive to protect your personal information, we cannot guarantee absolute security due to the inherent risks associated with the transmission and storage of electronic data.

5. Retention of Personal Information:

5.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights and Choices:

6.1. You have the right to request access to, correction of, or deletion of your personal information held by us.

6.2. You may choose to unsubscribe from marketing communications at any time by following the instructions in the communication or contacting us directly.

7. Consent:

7.1. By using our services or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

8. Changes to the Privacy Policy:

8.1. We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the revised effective date will indicate the date of the latest version.

9. Contact Us:

9.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email address / phone number].

Last Updated: 01/01/2024

Please note that this Privacy Policy provides a general overview and should be reviewed in conjunction with any other policies or notices provided by our Guesthouse regarding specific services or data processing.

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